In the short run, most of us have more questions than answers about VOIP. Here's a site on the subject that should clear up some of the issues on VOIP.
They've got an excellent write up on VOIP myths, for instance. They show, for instance, that the overall expense of VOIP phone systems is lower than the circuit-switched systems that most businesses have. That's because most of the intelligence is in the phone unit itself, giving a seemingly higher cost for the VOIP phone. But that disregards the high expense of the line cards for the traditional method of switching. Business owners should definitely check out this site.
Peace,
Tor
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